Privacy Policy — Chronoluxe

Chronoluxe ("we", "us", "our") is committed to protecting the personal information of those who contact us or use our services. This Privacy Policy explains what data we collect, how we use it, and your rights under the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Data Controller

Chronoluxe
203 Persiaran Kayangan, 40100 Shah Alam, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-5519 7264

2. Data We Collect

Information you provide directly

Name and contact details (email address, phone number)
Postal address if relevant to service arrangements
Description of the timepiece submitted for service
Messages and enquiries sent through the website contact form

Information collected automatically

Browser type and version
Pages visited and time spent on the site
IP address (anonymised where analytics are enabled)
Cookie identifiers where consent has been given

3. How We Use Your Data

To respond to enquiries and arrange service appointments
To communicate about the progress and outcome of a service job
To prepare and retain service records associated with a piece
To send follow-up communications about completed services, where consent exists
To improve the functionality of the website using analytics data
To meet legal obligations under Malaysian law

We do not use personal data for automated decision-making or profiling.

4. Legal Basis for Processing

Contract performance: to fulfil service arrangements you have entered into with us
Consent: for cookies and optional communications
Legitimate interest: to maintain service records and respond to enquiries
Legal compliance: where required by Malaysian law

5. Data Retention

Contact and service records are retained for a period of 7 years following the date of service, in accordance with Malaysian business record requirements. Enquiries that do not proceed to a service are retained for 12 months. Analytics data is aggregated and anonymised.

6. Data Sharing

We do not sell personal data. We may share data with:

Parts trade partners, where a sourcing search requires identification of a specific piece or owner context — only with your knowledge
Analytics service providers (data is anonymised and aggregated)
Legal authorities, where required by applicable law

7. Data Protection Measures

Access to personal data is restricted to workshop staff directly involved in service delivery
Electronic records are stored on password-protected systems
Physical service records are held securely on workshop premises
No personal data is stored on shared or unprotected devices

8. Cookies

This website uses cookies for basic functionality and analytics. A cookie consent banner is displayed on the first visit. For full details, see our Cookie Policy.

9. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

Access personal data we hold about you
Correct inaccurate or incomplete data
Withdraw consent for processing where consent is the legal basis
Request deletion of data where it is no longer necessary
Object to processing for direct marketing purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

This website may contain links to third-party sites. Chronoluxe is not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any site you visit.

11. Children

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of the page reflects the most recent revision. Continued use of the website following a revision constitutes acceptance of the updated policy.

13. Contact

For questions about this Privacy Policy or how your data is handled, contact us at:
Email: [email protected]
Address: 203 Persiaran Kayangan, 40100 Shah Alam, Selangor, Malaysia