Workshop services
Three services,
clearly defined
Each service at Chronoluxe has a stated scope, a stated price in Malaysian Ringgit, and a written record that returns with the piece. No vague diagnostics, no surprise additions.
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How the workshop approaches every job
Intake Assessment
The piece is received and assessed in its received condition. Observations are recorded before any work begins, establishing a clear baseline.
Scope Agreement
Work is scoped to what is observed. The scope is explained to the owner in plain terms. No step proceeds until the owner agrees.
Service Execution
The agreed work is carried out. Regulation readings are taken where applicable. Water resistance is tested where the case design permits.
Documentation & Return
A written account of the service accompanies the piece on its return — parts referenced, readings recorded, observations noted.
Service 01
Alarm and Complication Repair
A service for timepieces with additional functions — alarms, dual-time displays, day/date complications, and moonphase indicators. Each complication is assessed in context of the base calibre. Work is scoped to the observed concern rather than as a default full disassembly. Where wheels or springs specific to the complication need attention, options are discussed with the owner before any step is taken.
- Alarm mechanism evaluation and regulation
- Dual-time, day/date, and moonphase complication work
- Calibre-contextual assessment — no blanket strip-down
- Written account and regulation readings returned with the piece
- Owner consulted before any additional work is undertaken
Service Price
RM 1,620
Service 02
Crown, Stem and Tube Replacement
A frequently requested service addressing the winding and setting assembly — the crown, the stem, and the tube passing through the case wall. The work begins with confirmation of the correct original reference, followed by careful removal of the existing components and installation of matched replacements. A water resistance test follows where the design permits, and any deviation from factory specification is noted in writing.
- Original reference confirmed before work begins
- Matched replacement crown, stem, and tube installed
- Water resistance test conducted where case design allows
- Particularly suitable for stiff or loose crown concerns
- Factory specification deviation noted where applicable
Service Price
RM 410
Service 03
Parts Sourcing for Older References
A sourcing service for owners of older timepieces requiring specific parts no longer in general supply. The workshop draws on an in-house reference library and a network of trade partners. Searches are conducted methodically, with the owner kept informed as candidates are identified. No assurance is made regarding timelines or availability, since vintage part supply is unpredictable. A written proposal follows each search, allowing the owner to decide how to proceed.
- In-house reference library and trade partner network
- Owner informed at each stage of the search
- Written proposal provided before any commitment
- No sourcing fee if no suitable candidate is found
- Owner decides how to proceed — no obligation
Search Fee
RM 380
Comparison
Choosing the right service
| Feature | Complication Repair | Crown & Stem | Parts Sourcing |
|---|---|---|---|
| Suitable for functional complications | |||
| Crown feel / winding concern | |||
| Discontinued or rare part needed | |||
| Water resistance test included | |||
| Written service record returned | |||
| Price from | RM 1,620 | RM 410 | RM 380 |
Not sure which service applies to your piece? Contact the workshop — we'll help identify the right starting point.
Across all services
Standards applied to every job
Written Documentation
A service record accompanies every returned piece, regardless of the service type or complexity.
Owner Consent Protocol
No additional work is undertaken beyond the agreed scope without the owner's knowledge and approval.
Objective Measurement
Timing machine readings are recorded where regulation is part of the service. Assessments are based on observation, not assumption.
Pressure Testing
Water resistance is verified following any case-related service where the design permits testing.
Owner Privacy
Client and piece information is handled discreetly and used only for direct service communication.
Reference-Supported Work
An in-house reference library informs accurate identification and appropriate handling across all service types.
Not certain which service applies?
Describe the piece and the concern you've noticed — the workshop will advise on the appropriate starting point.